CONTACT & FAQ2018-12-31T12:25:10-04:00

Complimentary Onsite Estimates
(289) 407-0221

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Frequently Asked Questions

Do you have a showroom?2019-01-03T12:53:05-04:00

We are a pool company that comes directly to you! When we visit your home we present you with everything you will require to make the right decision. We are a fully licensed and fully insured Niagara-on-the-Lake based company.

Do you stay on site until completion?2018-12-16T18:51:55-04:00

Yes. Once we start your project our crews stay on site until all the work is complete and you are swimming in your new pool. We very much prefer to maintain a continuous presence on site as it keeps the project moving along much more efficiently and allows you to get the most out of your pool in the summer season. We find that by staying on site, quality, schedule and budgets are much more easily controlled. We also realize that this is very important for our clients’ peace of mind.

How long does it take to install a new pool?2018-12-16T18:51:10-04:00

This depends entirely on the scope of the project with a minimum of three (3) weeks to a maximum of two (2) months or more. We can provide better timelines after a free, no-obligation consult.

How much does a new custom pool typically cost?2018-12-31T12:19:58-04:00

Pricing for a quality custom in-ground pool with prep, landscaping and fencing starts at $60,000. This is a design build approach with Niagara Custom Pools & Excavation managing the entire project with all trades organized in house. Our packages include everything from obtaining the required permits to filling up the pool for your first swim. Our clients have to deal with only one person, the owner Shaun McDonald, instead of multiple trades which allows us to control quality, schedule and budget very closely as well as minimising the stress on our customers that can come with substantial construction projects.

What forms of payment do you accept?2018-12-28T11:21:07-04:00

For your convenience, we accept cash, cheques, e-transfers,  MasterCard and Visa.

What is the warranty on your pools?2018-12-16T18:50:58-04:00

We provide an industry leading three(3) year warranty on our workmanship and a manufacturer’s warranty on all pool components, ranging from 1 – 25 years.

What is your service area?2018-12-31T12:21:35-04:00

We service the entire Niagara Region, including Beamsville, Fonthill, Fort Erie, Grimsby, Hamilton, Lincoln, Niagara Falls, Niagara-on-the-Lake, Pelham, Port Colborne, St. Catharines, St. Davids, Stoney Creek, Thorold, Wainfleet, Welland and West Lincoln.